Thank you for visiting ELCARE PRIVATE LIMITED domain name www.buyelcare.com (hereafter referred to as website). The website is owned by ELCARE, a company incorporated under the Companies Act, 2013 with its registered office at B401, Dharmodaya Building, Sector 14, Plot 65A, Koparkhairane, Navi Mumbai, Thane, Maharashtra India – 400706.

Kindly note that; we, us, our, and ours refer to ELCARE. And the terms client, user, you, your, and yourself or similar terminology refers to the individual user of the website.

We value your trust and have set forth this Privacy Policy to explain how ELCARE Private Limited collects, protects, shares, and uses your information on its platforms. They include but are not limited to company websites, web pages, sponsored social media platforms, mobile sites, and mobile apps, or any other information that you provide to us through other means.

Our Privacy Policy is created as per the Information Technology Act, 2000 (IT Act) read along with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (IT Rules). It is notified that ELCARE shall include its affiliates and associate companies, directors, officers, and employees.

ELCARE Private Limited (ELCARE) is committed to protecting the privacy of its users. We have devised this Privacy Policy keeping in mind measures that assure safety and ease of use. We disclose our information gathering, usage, and dissemination practices for the website to provide full transparency.

Your use of the sites constitutes your acceptance and consent to the contents of this privacy policy. Please note that our website may contain links to websites of other organizations, and when you access such external links, they may have different privacy policies.

We recommend you to read the privacy policies of all the websites you visit. If you do not agree with any terms laid down in this Privacy Policy, please do not use this website or submit any personal or sensitive information to ELCARE

ELCARE may collect.

• personally, identifiable information like name, telephone number, email address, etc.,
• personal information and,
• sensitive personal information.

While you can browse some sections of our website without requiring registration, certain activities (such as placing an order) or accessing certain areas of the website shall ask you to register. We may also maintain a record of your product interest and acquire information about you for our present and/or future affiliates.

The IT Act and the IT Rules define sensitive personal data or information of a person as meaning such personal information which consists of information relating to:

• password
• financial information such as bank accounts, debit or credit card
• physical, psychological, and mental health condition
• sexual orientation
• medical records and history
• biometric information
• any detail relating to the above as provided to the body corporate for providing a service, and
• any of the information received under each of the heads by the body corporate to be stored, or processed under a lawful contract.

Provided that, any information that is freely available or accessible in the public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal data or information for the IT Rules.

If you decide to purchase our products or avail of our services, our third-party services providers may need to collect certain additional information, like your credit or debit card number and expiration date, bank routing, and account number.

When you are connected to our services via custom applications (apps), we may collect device-specific information such as your device model, operating system, unique device identifiers, and mobile network information. We may associate your unique device identifier or phone number with information that you may have used to register for certain services or purchase products. Server logs that are maintained by our third-party service providers or by us may contain information about the services that you have used and your device-specific information.

We may also maintain digital communication logs that track information like your phone number, calling-party number, forwarding numbers, time and date of calls, duration of calls, SMS routing information. We may use your device’s IP address or MAC address to track device-event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request, and referral URL.

We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches. Certain services may include a unique application number in connection with the installation of apps. This number and information, including, without limitation, operating system type and app version number may be sent to our service providers when you install, update, or uninstall apps. We may also collect and process information about your actual location.

At other times, ELCARE may collect information that cannot be used to identify you. For example, we may aggregate non-personal information about you and other customers who visit our website. Aggregated information will not contain any information that can be linked directly back to you.

You may choose to provide personal information to us in many ways, such as when you participate in an offer or promotion, when you make a purchase on our site or in our stores, or when you engage with one of our social media pages. The types of personal information you may provide includes:

• Contact information (such as name, postal address, email address, or phone number)
• Age and date of birth
• Gender
• Username and Password
• Purchase history
• Product preferences
• Your physical characteristics and skincare concerns
• The content you provide (such as photographs, videos, reviews, articles, survey responses, and comments)
• Other information provided to us through social media networks when you visit our social pages.

ELCARE may use any number of tools to collect information about you, your computer access points, mobile devices, and the web browser that you use to connect to our website or digital applications. For example, “cookies” are text files that we place on your computer or mobile device when you visit our website. We may use cookies to personalize your interactions with our website. You do not have to accept our cookies, and you may set your browser to restrict their use, and you may delete them after they have been placed on your computer or mobile devices. If you do not accept or delete our cookies, our website may take more time to work, or may not function properly. Effective consent may be provided by using your browser settings, as long as you take positive action. Before using our Website, you are advised to check your current browser settings to ensure that the settings reflect your consent for ELCARE to place cookies on your devices.

ELCARE may also collect additional information from your web browser each time you visit our website. We may collect information about the pages that you visit and the time spent on each web page or area of the website, the promotions or advertisements that you click on, and other actions that you take while using our website. This information may include your Internet Protocol (IP) address, the type of browser, the time that your browser was used to access our website, and the referring web site’s address.

Our Internet service providers may also use other standard web-based technologies to analyses your movements while accessing our website. The technologies include web “beacons,” “pixel tags,” and “clear gifs.” These technologies help us ascertain the effectiveness of our product and service campaigns and marketing programs, allow us to customize the services offered on or through our Website, and help determine the best use for our website’s content, and product and service offerings. Some of this information, including the IP address, may be stored on our Internet service provider’s server logs and may be available for extended periods.

We may use the information you provide to:

• Send you promotional materials (such as general updates and product information.
• Provide services to you.
• Process your payment card and/ gift card transactions.
• Create and manage your online account, including access to your online and in-store purchase history.
• Assist with product selection and replenishment.
• Respond to your inquiries.
• Tailor ads displayed to you on our site and elsewhere to your interests and history with us.
• Communicate with you about, and administer your participation in special events, contests, sweepstakes, programs (such as referral) surveys, and other offers.
• Operate and communicate with you about our social networks.

We may also use the information in other ways for which we provide notice at the time of collection.

ELCARE may often use the services of independent companies to provide you with such services, including but not limited to, website hosting services, credit card processing, product promotions, shipping and order processing services, and visitor surveys. ELCARE can share your personal information, as appropriate under our business models, with Internet service providers. Except to the extent required to complete your request for products and services provided through our website, we do not share personally identifiable information with non-related third parties without your permission.

ELCARE will send emails and messages of special events, new services, payment confirmations, current information regarding our products, or other promotions that may be of interest to you. Your email address will not be shared with non-related third parties for use with their direct marketing programs, other than to comply with applicable laws. We may also use your IP address, or unique device identification numbers to help protect ELCARE and our Internet service providers from fraud. Additional uses of your non-personal and personal information will allow us to tailor products and services specific to your needs, to help organise and manage our relationship with you or your business, to conduct business, to provide you with customer and guest support, to perform functions that are described to you at the time of collection, and to enforce our Website’s Terms of Use. We reserve the right to provide non-personal identifying information, such as aggregate data, to third parties. We may also use non-personal aggregate information to improve our Website.

We may share your information, including personal information and sensitive personal information among our subsidiaries, group companies, affiliates, vendors, suppliers, and subcontractors for processing, to provide you with the best quality of services or for internal reasons, primarily for business and operational purposes. Such subsidiaries, group companies, affiliates, vendors, suppliers, and subcontractors may be located within or outside India.

ELCARE may also disclose your personal information as is necessary to:

• comply with a subpoena or court order;
• cooperate with law enforcement or other government agencies;
• establish or exercise our legal rights;
• protect the property or safety of our company and employees, contractors, vendors, suppliers, and customers;
• defend against legal claims;
• help with internal and external investigations; or
• as otherwise required by law or permitted by law. We may disclose your information in connection with the sale or merger of ELCARE or any transaction that involves the sale or assignment of some or all of our assets.

ELCARE allows you to choose (opt-out) whether to reveal your information to a non-related third party for purposes other than correspondence, company, or services related to ELCARE

ELCARE would allow individuals to expressly (opt-in) agree to the disclosure of confidential personal details, e.g. financial information, for a reason other than that for which the information was initially obtained or subsequently accepted by the individual. ELCARE handles the confidential personal details that it collects from an individual the same way that the individual treats it.

You have the right to withdraw your consent to the use, disclosure, or transfer of your information. However, in such an event, we reserve the right to refuse or limit your access and use of our Website and any of its features, including the services offered by us. You also have the right to update or correct your information provided to us and the right to opt-out of providing us information. You may exercise such rights by communicating the same to our Privacy/Grievance Officer using the contact details given in this Privacy Policy.

Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

We may transfer the personal information we collect about you to countries other than the country in which the information was originally collected, and your personal information may be processed and stored outside of your country of residence. Those countries may not have the same data protection laws as your country of residence, and your personal information will be subject to applicable foreign laws. When we transfer your information to other countries, we will protect that information in the manner described in this Privacy Policy.

ELCARE implements a variety of security measures to maintain the safety of your personal information when you place an order. These security measures include:

• password protected directories and databases from safeguarding your information,
• SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely or PCI Scanning to actively protect our servers from hackers and other vulnerabilities.

ELCARE makes fair efforts to ensure that physical, electronic, and procedural protection measures have been enforced by our Internet service providers to assist in safeguarding your personal information and to help protect against unauthorized access and disclosure. Your information obtained by us is held by us or our subsidiaries, group firms, affiliates, distributors, suppliers, and subcontractors, on our networks in India and/or outside the territory of India. You agree to such preservation of information as contemplated herein by providing us with information in some way, including accessing our website. The Internet has inherent security threats despite our efforts.

Our Website is directed to be used by adults only, and our Website’s content is not directed toward collecting information from anyone who is under the age of 18 (eighteen)

If you have questions about the personal information that may have been submitted by a child, please email us at [email protected], or you may also contact Atul Tiwari, Privacy/Grievance Officer at 1800-212-1324

Subject to applicable law, you may be entitled to request access to and obtain details about the personal information we hold about you to update and correct inaccuracies in your data, and to block or delete the information as necessary. In certain cases, the right to access personal information can be restricted by the provisions of local law.

Any commercial e-mail we send to you will give you the chance to opt-out of continuing to receive such messages. Up to 10 (ten) business days can be needed to process your opt-out requests.

For any grievances related to the use of your personal information or sensitive personal information, you may contact us at ELCARE , Attn: Atul Tiwari, Privacy/Grievance Officer.
Contact number: 1800-212-1324
E-mail at: [email protected]

You may withdraw any consent you previously provided to us, or object at any time on legitimate grounds, to the processing of your personal information. We will apply your preferences going forward. In some circumstances, withdrawing your consent to our use or disclosure of your personal information will mean that you cannot take advantage of some of our products or services.

We offer you certain choices in connection with the personal information we collect from you, such as how we use the information and how we communicate with you. To update your preferences, ask us to remove your information from our mailing lists or submit a request, please contact us in the manner specified above.

Third-party service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these services providers include entities that process credit card payments, fulfil orders and provide web hosting, advertising and marketing services, and other third parties with your consent (e.g., some of our Facebook applications may share information collected through those apps with your Facebook friends or other Facebook users).

Besides, we may disclose information about you:

• if we are required to do so by law or legal process,
• to law enforcement authorities or other government officials, or
• when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets.

We may use third-party web analytics on this site or our social network pages. The service providers that administer these services use technologies such as cookies, web server logs, and web beacons to help us analyses how visitors use the site.

Do Not Track (DNT) is a preference for privacy that can be set by users in certain web browsers to allow users to opt-out of website and online service monitoring. The World Wide Web Consortium (W3C) has not yet developed common standards for identifiable DNT signals, so DNT is not accepted by ELCARE and its websites.

The websites provide links to websites of third parties not owned or run by ELCARE or associated companies. This includes ties from advertisers, sponsors, and/or partners who as part of a co-branding or co-marketing arrangement, can use our logo(s). These websites or their content, products, services, or privacy policies or practices are not regulated, recommended, or endorsed by us and are not liable. For your use of any linked websites, various terms and conditions and privacy policies can apply. These other websites give your computer their cookies or other tracking devices, collect data or request personal information independently, and may or may not have their personal information.

The credibility of any website that appears or notes that it is one of our websites should also be tested independently (including those linked to through an email or social networking page). The websites may make available chat rooms, forums, message boards, and newsgroups. Remember that any information that you disclose in these areas becomes public information and is not subject to the provisions of this Privacy Policy.

Websites license technology for the delivery of advertising on their websites and across the Internet. Also, third-party network advertisers and third-party analytics vendors use the websites to serve to advertise and to evaluate and provide us with information about the use of the websites and the viewing of our content. We do not share personal information with such third parties, but advertisement network providers, advertisers, sponsors, and/or analytics service providers may set and access their cookies, pixel tags, and similar technologies on your device and may otherwise collect or have access to your information, including usage information, on your device.

Please note that even if you choose to remove your information (opt-out), you will still see advertisements while you are browsing online. However, the advertisements you see may be less relevant to you and your interests. Additionally, many network advertising programs allow you to view and manage the interest categories they have compiled from your online browsing activities. These interest categories help determine the types of targeted advertisements you may receive.

We maintain a presence on social media, such as a Facebook profile, an Instagram page, a Twitter account, YouTube, What's the app, and a few others. Through social media, you can connect with us, such as by joining our competitions, uploading content, sharing material from our websites, and using our social media plug-ins when you use social media to communicate with us.

We can obtain information that is often decided by your privacy settings on the related social media websites, such as your user ID, your profile picture, the images you share, and similar information. For the same types of purposes we mention in this Privacy Policy, we can use the details. Your use of social media websites is regulated mainly by the privacy policy and terms of service of website operators, and the information you share with us and others is largely managed by the privacy settings that you have set up on such websites.

Like many websites, we use “cookies” which are data files placed on a Device when it is used to visit the websites to facilitate site navigation and to personalize your experience, including tailoring advertisements. Cookies may also be used to associate you with social networking websites like Facebook and Twitter and, if you so choose, enable interaction between your activities on the websites and your activities on such social networking websites. We also use cookies for “Refer a friend” or “subscribe” programs or reward offers that you may participate in. We use cookies to track the account, sending the referral and to track whether the “friend” registers or makes a purchase so that the referrer can receive its reward or offer.

If you would prefer not to accept cookies, you can change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; or set your browser to automatically not accept any cookies. However, please be aware that some features and services on our websites may not work properly because we may not be able to recognize and associate you with your account. Also, the offers we provide when you visit us may not be as relevant to you or tailored to your interests. Note that browser-management tools for cookies are outside of our control, and we cannot guarantee their effectiveness.

Flash cookies (also known as Local Stored Objects) or other related technologies can also be used by our partners or us. A Flash cookie is a small data file that is stored on a device that uses Adobe Flash or similar technology that can be integrated into your computer or downloaded or installed on your computer by you. To personalize and optimize your online experience, promote processes, and personalize and store your settings, we use these technologies. Flash cookies are distinct from browser cookies, and Flash cookies cannot be disabled by the cookie management software offered by your browser. If you disable Flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable.

Pixel Tags or Web Beacons: We also use web beacons or pixel tags, which are transparent graphic images placed on a web page or in an email and indicate that a page or email has been viewed or tell your browser to get content from another server. We may use web beacons or similar technologies for several purposes, such as to count visitors to our web pages or to monitor how visitors to our websites navigate the websites and to count how many emails (or particular articles, links, etc.) that we sent were opened or acted upon. Web beacons allow us to develop statistical information about the activities and features that most interest our consumers to provide more personalized content on an aggregated and individual level. We may work with service providers that help us track, collect, and analyses this information.

We may use Google Analytics to evaluate the use of the websites for our internal purposes, such as evaluating usages of the websites. To learn how Google Analytics collects and processes data, please visit: “How Google uses data when you use our partners’ websites or apps” located at www.google.com/policies/privacy/partners. We may combine the information we collect through cookies and web beacons with other information we have collected from you or information from other sources.

To ensure compliance with this Privacy Policy, ELCARE uses a self-assessment approach and regularly verifies that the policy is correct, detailed, according to our privacy standards for the information expected to be protected. We invite interested parties to use the contact details given to raise any concerns, and we will review and try to address any grievances or conflicts in compliance with the principles about the use and disclosure of personal information and confidential personal information.