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How to Purchase ELCARE Products

We have four options for purchasing ELCARE products:

What safety precautions have you implemented?

We are committed to implementing the highest of standards and are taking the necessary steps to help promote safety and wellness for our teams and communities. For more information, please visit our webpage www.buyelcare.com

What stores are available for pick up and buy online, pick up in store?

No pickup store is available. Please visit our website www.buyelcare.com for more information. To place an order online, simply select the Buy now option at checkout.

What hours can I place a place the order?

Order can be placed 24/7 through our website www.buyelcare.com and which will be processed as per our policy.

Can I return a purchase?

Please read our shipping policy.


How do I create an account?

Creating a ELCARE customer account allows you to store billing and shipping information so that you do not have to enter it every time you place an order.

Please note that ELCARE does not store credit card information for your security. You can also see keep track of all purchases made while logged into your account. To create an account visit www.buyelcare.com

How can I recover or change my password?

If you have forgotten your password or need to change your password, go to www.buyelcare.com and go to our account page and click "reset my password". You will need to enter the email address associated with your account and click the submit button. After clicking the submit button, you will be emailed a “reset password” link along with direction as to how to recover or change your password.

For any clarification write to [email protected]


How can I check on the status of my order?

You should receive a confirmation email once your order is placed and then again once your package has shipped. The second email will contain any tracking information you need to keep an out for your ELCARE emails. Please make sure you add [email protected] to your address book to ensure you receive our emails.

Can I cancel my order?

When an order is placed on www.buyelcare.com we begin processing the order within 24 hrs. to ensure prompt delivery. We are unable to cancel or change an order once it's submitted.

I forgot to enter a promo code on my recent order, can I apply it now?

Depending on the status of your order, we may be able to retroactively apply a promotional code to your order. Please contact [email protected]


How can I edit or cancel my subscription?

Login to your account on the www.buyelcare.com website. From there go to the manage Subscriptions menu option on the left side of the page to manage your subscription.


My order is of 499 INR, why am I being charged for shipping?

Orders that total above (after discounts and promotional codes have been applied) will only qualify for free standard shipping. Orders that fall 499 INR or below will automatically add a shipping charge.

Where does ELCARE ship to?

ELCARE offers free shipping of online purchases only above 499 INR within the India.

We offer shipping of online purchases to the U.S., Canada, Australia, New Zealand, Taiwan, Europe, UK, Africa, UAE addresses only. The customer is responsible for all taxes and import duties, taxes and brokerage fees (if any), sample fees and also they will have to share their facilitator in India, we will only deliver the product from our office to that facilitator. These fees may be charged to you when your package delivered to your facilitator in India at ELCARE office. (These fees are not included in the shipping that we charge you). *Please note that we ship Monday-Friday only during normal business hours. Any order placed during non-business hours will be processed the following business day. Orders will not ship over the weekend.

Take a moment to review our shipping and return policy

What forms of payment do you accept?

We accept all major credit cards, debit cards, wallets and internet banking. Please note that all values on our site are listed in INR (Indian currency).

How can I edit my shipping address?

If you notice a mistake in your shipping address, please notify us right away at [email protected]  within 30 minutes of the order placed. We will do our best to change the shipping address if the order has not already shipped. Addresses cannot be changed once a shipping label is created. Please double check shipping address before submitting your order.

I received damaged products, what is your return policy?

Customers may return any unopened and un-used product purchased online from www.buyelcare.com within 2 days of purchase by contacting us at [email protected] We will provide you a return authorization number as well as shipping instructions for your return package. Return shipping and handling charges are your responsibility unless the return was a result of our error or the product was damaged or defective.


What is the life of ELCARE products?

Once opened, our products will last from 18 months to 24 months.

Does ELCARE offer free samples?

ELCARE does not offers free samples more over you can get a promotional discount offers while ordering for samples and nominal charges would be applicable. A choice of samples at checkout, maximum of one per order. Delivery will be on as actuals.

I can see your product in your website but can't find them on another marketplace of e-com website?

If you've enjoyed our product in our website we will suggest to buy from our website www.buyelcare.com for best offers and updates.

Do ELCARE's Scalp revival hair serum give faster results?

Yes, if ELCARE Scalp revival hair serum properly applied on scalp regularly under proper direction and care as explained in the www.buyELCARE.com/products results will be positive. Proper care includes washing your scalp with organic shampoo and allowing to dry out and then apply serum on the scalp with dropper and gentle message for 2-3 minutes. Best results can be seen if applied before going to bed.

We use Active ingredient Binchotan also called white charcoal is made by pyrolising wood in a kiln at ~240°C for 120 hours, then raising the temperature to ~1000°C.

  • What It Contains: Carbon, Biotin, Witch Hazel
  • Advantage:
    • White Charcoal had fixed carbon content (93.9%), which is 22.62% larger in comparison with Black Charcoal, whereas traditional coal had more hydrogen content (5.27%) than white charcoal. Binchotan has almost no sulphur, while black charcoal has approx. 1% sulphur.
    • Witch Hazel contains several compounds with potent anti-inflammatory and antiviral properties, which may be useful in treating a variety of conditions ranging from acne and scalp sensitivity to hemorrhoids.
    • Biotin helps to keep your skin, hair and eyes healthy. It can improve overall hair quality, including thickness and shine and assist in regrowth.
  • Benefit: Extremely porous, white charcoal has an insane amount of surface area that attracts all sorts of bacteria, humidity, impurities and chemicals, highly effective for scalp treatment. With hazel is beneficial and used externally on hemorrhoids, minor bleeding, and skin irritation. It benefits for noninflammatory acne (blackheads and whiteheads) and good for acne treatment, as it can act as an astringent by drying out your acne blemishes, much like other OTC treatments.

Why are ELCARE's Professional C serum better for your skin?

L-Ascorbic acid is very useful and beneficial for facial skin for curing ageing skin and removing the spot in combination with hyaluronic acid which is very moisturizing to the skin. This serum are specially formulated to better match skin's natural pH and maintain a healthy balance.

  • What it contains: L-Ascorbic acid, Vitamin E, Hyaluronic Acid
  • Advantage: It’s a strong antioxidant that’s shown to be effective as an anti-aging supplement. L-Ascorbic Acid products penetrate the skin tissue and are more active in collagen production, Vitamin E Fights Premature Aging. Averts UV Damage. Keeps Skin Bacteria-Free. Makes Skin Healthy. They are chock-full of fat-soluble antioxidants and helps fight oxidative damage and improve your skin's barrier function.
  • Benefit: It assists in the repair of sun-damaged skin, stimulates collagen production and has also been shown to inhibit the production of melanin and skin cancer. When L-ascorbic is applied to the skin regularly it’s also been shown to even out skin tone and improve hydration. Make sure the product that contain this should be in an air tight bottle, tube or pump.

What is ELCARE's Balancing Antioxidant Serum? Is it good for skin?

ELCARE Balancing Antioxidant Serum is advance formulation prepared for face to especially alleviating dry skin, reducing the appearance of fine lines and wrinkles and speeding up wound healing. It can also help relieve joint pain.

What It contains: Active ingredients like Ceramides, Hyaluronic Acid, Niacinamide, HA-Pro Complex, Kakadu Plum , Aloevera.

  • Advantage: Ceramides are plant-derived an active ingredient works to improve barrier function on skin cells by moisturizing and hydrating and Kakadu Plum has the highest Vitamin C content of any fruit making it a true superfood and better absorbed by the body. Traditional antibiotic and anti-inflammatory. Niacinamide Is good for all skin types. Keeping skin smooth and moisturized may have a secondary benefit — a natural reduction in pore size over time. Hyaluronic acid is well known for its skin benefits, especially alleviating dry skin, reducing the appearance of fine lines and wrinkles and speeding up wound healing.
  • Benefit: It helps create a barrier to prevent permeability. This locks moisture into your skin, which helps prevent dryness and irritation. Protect your epidermis from environmental damage resulting anti-aging effects. Helps in reversing the effects of free radicals and reduce the symptoms of ageing. It is a potent antioxidant. It reduces inflammation, which may help ease redness from eczema, acne, and other inflammatory skin conditions. It supports the skin barrier (the outer surface of skin), increases its resiliency, and improves texture by making pores look smaller. It also helps balance oil production.

What ELCARE products are suitable for men?

All ELCARE products are appropriate for both men and women, and suitable for all sin types. However, we offer balanced antioxidant face serum and Scalp revival hair serum specifically tailored for men's needs and great skin booster. Other men's favourites include our essential oils to keep body and mind calm, moreover men can also try our eyelashes and brows serum and lip and under eye serum for radiant skin and Cuticle Nail Serum.

Where do the plants, flowers, and herbs used in ELCARE’s products come from?

ELCARE searches the world for the finest natural ingredients. Our products contain rare ingredients like Field Horsetail, Kakadu Plum, bamboo, White Charcoal, Hemp Seed, Roseship, Orchid Stem cell, Passion fruit, Geranium, Witch Hazel, Liposomal Peptides, Scared Lotus, Burdock, Clover flower, etc. Explore our ingredients for more detailed information.

Does ELCARE products contain preservatives?

Preservatives are a necessary part of grooming products. Without preservatives, creams and gels would become a breeding ground for microbes. Preservatives are used simply to prevent the growth of or destroy microorganisms that would otherwise damage our products and compromise their safety. We use natural preservatives that are proven to destroy harmful bacteria, yet are gentle to the skin.

All ELCARE products DO NOT contain GMO, 100% toxin free ,Vegan, Cruelty free , Zero synthetic fragrance, Phthalates free, Suitable for all skin types, No lead, Paraben free, Sulphate free, Gluten free, Irritation free, 100% natural, Natural, fresh and pure ingredients and helps in Rapid absorption and no synthetic colour or mineral oils.

Why should Go natural?

You can read more about Go Natural in our blog article Go Natural

Where can I get more information about ELCARE products?

For more information about our product line, please email us at [email protected]and can visit www.buyelcare.com/products.

Will ELCARE products give me allergies?

It is possible to be allergic to one of the natural & organic ingredients in our products. If allergies are a possibility, please test a small quantity of product on a small patch of skin and it is preferable to consult a doctor before application of the products.

Where can I purchase ELCARE products?

ELCARE products are sold at our website www.buyelcare.com You can also purchase ELCARE online, by calling our toll-free number 1800-212-1324, or by through any e-commerce marketplace catering in India.

What is the difference between the perfume oils and essential oils?

Perfume oils are generally synthetic and have been created to smell like a specific plant, fruit, or other aromas. Both perfume essences and essential oils provide scent to a product, but only essential oils have added medicinal properties. Obtained directly from the plant, essential oils are naturally complex with as many as 175 different chemical components.


Does ELCARE Product conduct animal testing?

No, Our Product does not test on animals nor will we work with labs that conduct animal testing.

Does ELCARE have an environmental policy?

ELCARE has worked to reduce our environmental footprint through using renewable resources for our products and offsetting our carbon emissions. Going one step further, we are trying to achieve 100% sustainable packaging’s — we use minimal plastic.